Department Manager

Summary

The Department Manager leads a department team to achieve quantitative and qualitative goals, acting as a brand ambassador and proactive sales professional. They implement action plans from HQ and store leadership, oversee merchandising and stock rotation, and develop team performance through coaching and recruitment.

Responsibilities

• Implement action plans and assign targeted goals to the department
• Analyze sales and results daily, weekly and monthly and report to store leadership
• Supervise department presentation, merchandising and product rotation
• Manage stock verification and collaborate with buying and warehouse teams
• Recruit, train and develop store team members and lead morning briefs and one to one meetings
• Promote clienteling mindset and ensure consistent client experience and retention
• Monitor local competition and follow up on performance metrics such as NPS
• Ensure compliance with legal, safety and loss prevention processes and optimize warehouse management
• Coordinate with other department managers and operations to improve processes

Requirements

• Minimum three years of managerial experience leading a team of at least five people
• Significant experience in the luxury retail industry with client portfolio management
• Strong clienteling, sales and client engagement skills
• Product sensitivity and knowledge of market and fashion trends
• Excellent interpersonal, motivation and coaching abilities
• Organizational skills with attention to detail and prioritization
• Adaptability, openness and strong communication skills
• High availability and responsiveness
• Proficiency with digital tools and reporting