Summary
Designated Selling Associate responsible for one-on-one customer selling, championing a brand, and driving in-store and digital sales through appointments and relationship building. Role includes product knowledge, merchandising, and collaborating with peers to meet sales goals while providing personalized styling and wardrobe advice. Schedule varies based on business needs and may require flexibility across departments.
Responsibilities
- Set and achieve sales goals for in-store and digital channels using selling tools such as text and social media
- Build and maintain lasting customer relationships and grow Nordstrom Rewards accounts
- Provide personalized style guidance, fit advice, and product value explanations to customers
- Conduct appointment-based selling during events and non-event times
- Participate in and lead product knowledge meetings and trainings
- Merchandise department including stocking, remerchandising, displays, markdowns, and transfers
- Provide product feedback to the district manager to inform assortment decisions
- Collaborate with DSAs, stylists, and surrounding departments to drive sales
Requirements
- Excellent communication and interpersonal skills to cultivate customer rapport
- Ability to excel in a competitive team environment and prioritize multiple tasks
- Flexible availability to work varied schedules based on business needs
- Ability to read and use sales reporting in relation to goals
- Strong product and fashion knowledge with ability to educate customers on brands
- Confidence selling across high and low price points and demonstrating item value
- Organizational skills to follow up strategically and advise on customer wardrobe needs
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