Summary
The Designated Selling Associate is a customer-focused retail salesperson who champions assigned brands, drives in-store and digital sales, and delivers expert product and style guidance. This role builds customer relationships, uses selling tools including reservations and social media, and helps maintain department readiness through merchandising and stock duties. The schedule varies by business needs and requires flexibility to support different departments when needed.
Responsibilities
- Set and achieve sales goals for in-store and digital channels using selling tools and reservations
- Build and maintain lasting relationships with customers and grow Nordstrom Rewards accounts
- Provide expert product knowledge, style guidance, and honest feedback on fit and value
- Conduct appointment-based selling and drive predictable business during events and non-event times
- Collaborate with team members and surrounding departments on product knowledge and merchandising
- Perform department tasks including stocking, re-merchandising, displays, price markdowns, transfers and cleaning
- Provide product feedback to the district manager to improve assortment
- Use sales reporting to prioritize tasks and meet performance expectations
Requirements
- Excellent communication and interpersonal skills to cultivate customer relationships
- Ability to excel in a competitive team environment and prioritize multiple tasks
- Flexible availability to work schedules based on business needs
- Knowledge of fashion trends and ability to educate customers and peers on brands
- Confidence selling across a range of price points and demonstrating item value
- Organizational skills to follow up strategically and support customers wardrobe needs
- Physical ability to perform continuous movement for 6-8 hours and lift up to 25 pounds
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