Director Of Business Performance, Client Services

At Louis Vuitton, we believe operational excellence is essential to delivering client experiences as exceptional as our products. We are seeking a strategic, analytical, and highly collaborative Director of Business Performance to join our Client Services organization. In this role, you will lead the performance strategy for Client Service Operations, using advanced analytics, financial planning, and business insights to drive decision-making, optimize service delivery, and support continuous improvement across the business.

As Director of Business Performance, Client Services, you will play a critical role in shaping the future of Client Services by identifying opportunities for operational efficiency, risk management, and commercial impact. You will partner closely with cross-functional stakeholders across Client Development, Finance, Commercial Operations, Omni-channel teams, and Louis Vuitton Paris Headquarters to ensure a holistic view of performance and to help deliver an exceptional client experience at every touchpoint.

This is an exceptional opportunity for a strategic and results-driven leader who is passionate about client experience, business performance, and operational excellence. The ideal candidate brings deep analytical expertise, strong financial and commercial acumen, and a proven ability to influence cross-functional stakeholders in a fast-paced environment.

The ideal candidate will offer:

• Education: A bachelor’s degree in a quantitative field such as STEM, Data Analytics, Operations Management, Business Administration, or a closely related discipline.
• Experience: 10+ years of experience leading business performance, operations analytics, or strategic planning in high-velocity, short-implementation environments such as e-commerce, retail, or digital services.
• Leadership Skills: Proven success leading cross-functional teams, managing complex initiatives, and building and motivating high-performing teams through change.
• Analytical Expertise: Strong experience in business forecasting, capacity modeling, cost optimization, and performance management, with the ability to translate complex data into clear operational insights and strategic recommendations.
• Technical Proficiency: Advanced analytical fluency and expertise with business intelligence and reporting tools such as Power BI, Salesforce, or equivalent platforms.
• Communication & Influence: Excellent stakeholder management, communication, and influencing skills, with the ability to engage effectively across functions and seniority levels.
• Business Acumen: Deep understanding of core contact center KPIs and strategies to optimize output, agent performance, and cost efficiency while maintaining an exceptional client experience.
• Mindset: A proactive, innovative, and adaptable approach, with strong problem-solving and decision-making skills and a passion for operational excellence and continuous improvement.
• Industry Exposure: Experience in a contact center and/or luxury retail environment is preferred, but not required.

The selected candidate will be offered a salary range of $165,000–$185,000 per year and will be eligible for a comprehensive benefits package, unparalleled career development opportunities locally and globally, and industry-leading training designed to provide deep insight into the luxury and retail environment.