SummaryAs the Director Retail at Marni, you will play a crucial role in executing the direct retail strategy, optimizing store performance, and leading a network of retail stores and Store Managers. Based in New York, you will be responsible for elevating the brand's presence, achieving sales targets, and enhancing the organization's talent.
Responsibilities- Provide leadership and set expectations for store teams based on the company's strategic plan.
- Promote accountability to meet retail and service sales goals, client experience, and other KPIs.
- Drive profitability through operational excellence and sales growth.
- Lead and support store operations to meet sales and profitability targets.
- Develop client strategies to deepen relationships and drive loyalty.
- Attract, hire, and retain a diverse team of top talent.
- Address policy violations and ensure compliance with procedures.
- Create an inclusive environment that encourages growth and engagement.
- Lead direct report development through training and feedback.
- Liaise between store staff, leadership, and business partners to drive improvements.
- Build a guest-centric culture and resolve guest concerns promptly.
- Encourage and provide feedback to improve team engagement and performance.
Requirements- 8+ years of experience managing multiple US-based stores with a strong operations background.
- Experience in retail, luxury retail, or service-oriented organizations preferred.
- Proven track record of launching new store openings and building effective teams.
- Strong interpersonal, communication, and organizational skills.
- Experience in high-growth environments with agile capabilities.
- Knowledge of KPIs, P&L management, and operational standards.
- Available to work in New York City with up to 50% travel required.
- Legally authorized to work in the United States.
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