Director Workforce Management and Process Improvement

As the Director of Workforce Management and Process Improvement, you will oversee the development and execution of Workforce Management strategies and drive process improvement initiatives to promote operational excellence. You will lead and mentor a team, fostering a culture of excellence and collaboration.

• Develop and innovate the Workforce Management function to support the Cartier North America retail network.
• Maintain and adjust labor models to ensure optimal staffing and scheduling.
• Utilize data to support adaptations to the labor model and provide recommendations for efficiency.
• Identify and deploy new Workforce Management tools and processes.
• Lead process improvement initiatives to optimize operational processes.
• Mentor and develop the team, fostering a high-performance culture.
• Partner with cross-functional teams on Workforce Management and process improvement initiatives.
• Communicate effectively with senior leadership, providing insights and recommendations.

• Bachelor's degree in industrial engineering, business administration, or a related field; MBA preferred.
• Proven track record in a senior role within the retail industry.
• Experience leading and developing high-performing teams.
• Expertise in Workforce Management systems and process engineering.
• Data-driven approach to problem-solving.
• Experience in leading continuous improvement projects.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a dynamic environment.