Group Director Fashion Aftersales Workshop Operations

As the Group Director of Fashion Aftersales Workshop Operations at CHANEL, you will lead the daily operations of our repair atelier in Piscataway, NJ. You will collaborate with the Operations team and boutiques to ensure operational efficiency and team development, contributing to the brand's relationship with customers through outstanding repair capabilities.

• Foster a positive working environment that encourages collaboration and drives performance.
• Provide clarity and direction around team objectives, ensuring clear expectations and daily productivity goals.
• Facilitate ongoing process improvement through collaboration.
• Ensure continuous growth and development of the artisan team for both technical and developmental topics.
• Create and drive development plans, oversee annual review process for all team members.
• Develop consistent policies to balance business needs and approach to daily operations.
• Consistently achieve lead time, productivity, and QC targets.
• Drive results through effective goal setting and communication.
• Complete regular analysis of performance to drive improved operations and share with key partners.
• Manage workshop budget and oversee administrative tasks related to daily workshop operations.
• Oversee labor planning and ensure efficient distribution of work and optimization of repair flow.

• Minimum of 5-7 years of leadership experience, preferably in multi-level management.
• Proven leadership skills with the ability to coach and develop teams across different levels.
• Bachelor’s degree preferred.
• Onsite work in Piscataway, NJ.
• Proficient in Excel and PowerPoint.
• Strong organizational skills and ability to multi-task in a dynamic, fast-paced environment.
• Excellent communication and relationship-building skills.