E-Commerce Client Services Manager

As an E-Commerce Client Services Manager at B V L G A R I, you will be instrumental in enhancing our digital presence and customer engagement across the Brazilian and Mexican markets. Based in Coral Gables, Florida, you will develop and execute innovative eCommerce strategies and client service initiatives to drive online sales and strengthen brand loyalty.

• Deliver an integrated digital and in-person retail experience through a 360° omnichannel strategy.
• Align online and offline activations for a unified customer journey.
• Collaborate with marketing, CRM, merchandising, and commercial teams for strategic alignment.
• Oversee website optimization and merchandising to elevate the online customer journey.
• Manage digital tools like Google My Business, Maps, and Shopping.
• Lead the client service team to ensure excellence in customer service and drive sales performance.
• Conduct performance appraisals and manage team development.
• Use data to drive decision-making and optimize performance.
• Develop data-driven communication strategies to enhance customer loyalty.
• Collaborate with the marketing and media team to drive online conversion and brand awareness.

• Minimum of 5 years of experience in e-commerce, digital marketing, or client services.
• Experience in managing successful digital marketing campaigns and CRM strategies.
• Expertise in digital marketing tools and platforms.
• Knowledge of omnichannel retail strategies.
• Strong leadership and analytical skills.
• Proficiency in Spanish is required.