E-Commerce Intern - Merchandising and Operations Focus

The E-Commerce Intern at Loro Piana will support the success and growth of the online business by assisting the E-commerce Merchandising and Operations teams. This role involves creating and managing critical E-Commerce reporting, maintaining the E-Commerce Activation Calendar, and collaborating with Operations on inventory and returns processes. The intern will also update local merchandising initiatives on Loro Piana’s US and Canadian sites.

• Support E-Commerce NA team across key functions: E-Commerce Merchandising, Operations, and Guest Services.
• Assist in merchandise ranking on the e-commerce website to optimize sales and conversion rates.
• Contribute to weekly reporting tasks and analysis of key performance indicators.
• Maintain and organize the merchandising section of the E-Commerce NA Activation Calendar.
• Create trackers for monitoring performance across new product launches and marketing campaigns.
• Create and maintain templates for internal E-Commerce Bulletins.
• Support Guest Services Team with operational requirements from order handling to inventory.
• Manage Guest Delighting opportunities by partnering with Guest Services.
• Create and develop a competitive brand monthly e-commerce activation report.
• Run Ad Hoc Analysis for E-Commerce site performance as needed.
• Monitor site updates and developments and provide feedback to NA and HQ teams.

• Strong understanding of the digital space with respect to e-commerce and retail trends.
• Affinity for luxury, fashion & leather goods.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office tools and ability to prepare reports and presentations.
• Strong analytical skills and proficiency in Excel and Google Analytics.
• Positive, collaborative, and energetic attitude.