Summary
Full-time five-month internship supporting ecommerce client relations and back-office operations for Hermes.com based in the corporate office on 59th Street. The role includes customer service support, operational tasks, reporting assistance, and an individual project aligned with professional development.
Responsibilities
- Assist with web-to-shop order paperwork and boutique return and exchange tracking
- Extract KPIs and statistics to support managers and specialists with reporting analysis
- Support delivery of information through communications across various platforms
- Compile documentation for FedEx claim emails to correct inventory
- Follow up on tickets requiring action for pending returns and after sales issues
- Assist with hermes.com customer service needs and research for escalation resolution
- Perform weekly analysis of client interaction trends
- Brainstorm develop and deliver individual projects to improve business practices
- Execute other duties assigned by the manager
Requirements
- Previous operations or customer service experience helpful
- Excellent written and verbal communication skills and professional phone manner
- Proven ability to multitask
- High level of attention to detail
- Solid knowledge of Microsoft Office and PowerPoint
- Ability to work full time for the five month program duration
- Willingness to work in person at the New York corporate office
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