Ecommerce Client Service Representative

Summary

Provide client focused support for the e commerce department, serving as a primary contact for online and in store client interactions. Handle digital inquiries, coordinate with internal teams to resolve issues, and assist with client engagement initiatives to enhance the shopping journey. Support personalized service for high value clients and contribute to brand specific programs and subscription services.

Responsibilities

• Support daily operations of the e commerce department to streamline the client experience.
• Respond to client inquiries via email, phone, and live chat.
• Engage with clients on social media platforms to address needs and service requests.
• Monitor and respond to online client feedback and reviews.
• Provide personalized support to high value clients through dedicated channels.
• Assist with brand specific programs and client experience initiatives including subscription services.

Requirements

• Associate degree in Business or equivalent experience.
• 1-2 years in e commerce, digital retail, hospitality, or tech related retail.
• Strong problem solving, organizational, and communication skills.
• Proficient in multitasking across digital platforms and computer applications.
• Familiarity with Shopify, SAP, and LiveChat is a plus.
• Flexible to work retail hours; remote work may be required.
• Background in luxury retail and knowledge of premium watch and jewelry brands preferred.