SummaryThe Ecommerce Client Services Specialist at James Perse is responsible for providing exceptional customer care and resolution support for the online shop. This role involves collaboration with the Distribution Center and cross-functional teams to deliver a personalized brand experience through phone, email, and live chat.
Responsibilities- Field inbound customer service calls to support global ecommerce business.
- Provide articulate and professional assistance for online orders, products, and website usage.
- Respond to customer emails in a timely manner.
- Engage customers through Live Chat with product knowledge and recommendations.
- Drive sales through Exchange Order and Abandoned Cart outreach programs.
- Manage product and service issues, ensuring efficient resolution.
- Document and process customer exchange and returns paperwork.
- Collaborate with the Distribution Center team for efficient order fulfillment.
- Participate in fraud prevention efforts and manage order processing flow.
- Stay informed about online marketing emails and promotions.
- Identify opportunities for process improvement.
- Run departmental reporting as needed.
Requirements- High School Diploma or equivalent required; Associates or Bachelors’ degree in Merchandising, Communication or related field desired.
- 1-2 years of Customer Service experience in fashion/apparel industry required; Ecommerce experience highly desired.
- Proficiency in MS Office (Outlook, Excel, and Word).
- High level of accuracy and detail-oriented.
- Shopify experience highly desired.
- Excellent verbal and phone communication skills.
- Competencies in Written Communications, Informing, Priority Setting, and Time Management.
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