SummaryAs an Executive Sales Assistant at Ralph Lauren in Aspen, you will play a vital role in supporting the Executive Sales Professional by engaging with clients and managing sales processes to ensure a seamless and memorable shopping experience. You will provide efficient support and assist in various tasks to enhance client satisfaction and operational excellence.
Responsibilities- Support client correspondence, appointment booking, and order follow-up, including package shipping and returns/exchanges.
- Assist with alterations, order placements, and follow-up requests, ensuring thorough completion of paperwork and digital tracking.
- Provide in-store client service and personalized curated experiences in partnership with store leadership.
- Facilitate product needs from other stores to support in-store appointments or consignments.
- Conduct personalized outreach to re-engage lapsed clients with the brand.
- Support product pulls, fitting room setup, floor presentation standards, and seamless selling floor operations.
- Establish processes for organizing client engagement and follow-up around key product arrivals and events.
- Participate in brand and product knowledge training, selling and service training, and client engagement coaching.
- Ensure all client information is captured in the concierge app.
- Handle sensitive and confidential information with discretion and adhere to company policies and ethical standards.
Requirements- Past retail selling experience preferred.
- Interest in and appreciation for luxury and best-in-class service.
- Strong communication and interpersonal skills.
- Proactive thinker who takes initiative.
- Excellent interpersonal skills with the ability to build and maintain strong working relationships.
- Proficiency in Word, Excel, PowerPoint, Outlook, and SharePoint.
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