Summary
The Floor Director supervises and coaches the selling team, manages floor merchandising and Métier buying responsibilities, and drives sales performance and visual standards for the South Coast Plaza boutique. This role partners with the Managing Director, operations, and merchant teams to prepare for bi-annual buys, lead floor initiatives, and represent store leadership when necessary.
Responsibilities
- Provide day to day supervision, coaching, mentoring, and training of the selling team.
- Maintain consistent floor presence and collaborate with other departments.
- Manage Métier merchandising and identify daily stock needs by floor.
- Prepare for and participate in bi-annual podium buys and related buying activities.
- Develop monthly Métier or service standards focus and implement contests or selling campaigns.
- Analyze business performance and present weekly leadership updates including sales to plan.
- Conduct monthly individual productivity meetings and deliver performance appraisals.
- Oversee inventories and cycle counts and reconcile discrepancies with operations.
- Represent store leadership in absence of the Managing Director and support cross-team coordination.
Requirements
- Minimum 3 years prior store management or flagship assistant store manager experience.
- Previous buying experience relevant to floor responsibility.
- Experience managing multi person teams and reporting to executive management or merchant levels.
- Bachelor's degree preferred and strong presentation skills.
- Proficiency with Excel and Microsoft Office; PowerPoint preferred.
- Strong analytical skills and comfort with calculations and formulas.
- Effective decision making, time management, and ability to multi task under stress.
- Experience working with the public and managing client service requests.
- Willingness to travel 3-5 weeks annually to Paris.
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