French Speaking Customer Service Ambassador

As a French Speaking Customer Service Ambassador at Kering Eyewear, you will manage the order to cash flow for a designated customer portfolio, ensuring timely and accurate service. You will work closely with the sales team to deliver customer service excellence and ensure compliance with sales business policies.

• Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
• Oversee order flow from acquisition to entry in compliance with agreed trade terms.
• Coordinate delivery flow by liaising with planning, logistics, and customers, acting as the first point of contact for queries or issues.
• Manage backorders to ensure a clean sheet.
• Handle goods returns in compliance with agreed trade terms.
• Act as the first point of contact for commercial, logistics, and product claims.
• Support sales events such as campaigns, product presentations, and customer training through active participation.
• Issue sales and customer-related reports for the benefit of the sales team and customers.
• Implement and enhance customer service-related procedures, processes, and systems.
• Participate in ad hoc sales-related activities and projects.

• 2 years of work experience in a B2B customer service environment preferred.
• Proven customer-facing experience.
• Sales experience within a controlled environment is advantageous.
• Experience with SAP implementation is advantageous.
• Good business knowledge of order-to-cash flows.
• Working knowledge of Incoterms and customs rules.
• Fluent in French and English.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Team player with a customer-oriented approach.
• Strong problem-solving and negotiation skills.
• Self-motivated with a focus on results.
• Passionate, enthusiastic, and innovative.
• Clear and open communication skills.
• Trustworthy and reliable.