SummaryThe Fulfillment Operations Process Development Specialist is responsible for the technical development and deployment of training materials for the NC Campus warehouse facilities. This role involves working closely with subject matter experts and system developers to create and update standard operating procedures, job aids, and infographics, as well as developing digital training solutions such as eLearning and videos.
Responsibilities- Facilitate onboarding and hands-on exercises at High Point Direct and NC66 warehouse facilities.
- Collaborate with subject matter experts, engineers, system developers, staffing agency, and warehouse operations team to meet business needs through training solutions.
- Design and develop effective standard operating procedures for operational processes.
- Create scripts, videos, and edit training video tutorials.
- Develop and maintain training materials including PowerPoint presentations, standard operating procedures, infographics, job aids, and training exercises.
- Perform training administrative functions such as maintaining class schedules and training plans, setting up training rooms, and providing training reports.
- Provide on-the-job training support to Operations, including additional training and resources like job aids and checklists.
Requirements- 2-3 years of technical writing, instructional design, or training experience.
- Strong writing skills for creating training materials.
- Ability to prioritize multiple deadlines and translate technical information for a general audience.
- Proficiency in Microsoft Office, Teams, Excel, and PowerPoint.
- Experience in a Fulfillment Center or Distribution Center is preferred.
- Familiarity with Articulate 360, Adobe Creative Cloud, and learning management systems is preferred.
- Ability to travel between local facilities in High Point and Kernersville.
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