General Manager - Miami Design District

As a General Manager at Burberry in the Miami Design District, you will lead the store team to achieve high standards and drive performance. You will be responsible for enhancing the customer experience and fostering a positive work environment.

• Lead and inspire the store team to engage with the brand and deliver exceptional customer service.
• Act as a brand ambassador on the shop floor, ensuring adherence to visual merchandising guidelines.
• Utilize digital tools to enhance customer interactions and drive sales.
• Develop and retain talent through effective recruitment and staff development strategies.
• Build and maintain strong customer relationships to increase brand loyalty.
• Drive store performance by identifying opportunities and ensuring operational excellence.
• Ensure compliance with health and safety regulations and corporate standards.

• 5+ years of retail management experience in a luxury brand or service environment.
• Strong leadership skills with a focus on customer service and team development.
• Passion for fashion and luxury retail, with a digital awareness.
• Ability to work flexibly to meet store needs.
• Proficiency in English and the local language.