SummaryAs the General Manager at Ralph Lauren in Vero Beach, you will be responsible for developing leadership talent, running a profitable business, and executing strategic initiatives to deliver an exceptional customer experience. Your role is pivotal in optimizing customer engagement, talent development, and productivity while maintaining the highest level of brand integrity standards.
Responsibilities- Direct responsibility for sales and profit performance, ensuring sales and margin goals are met.
- Own strategic planning and execution of company initiatives to optimize impact for your store location.
- Create a consistent customer experience aligned with RL brand expectations by setting a vision to inspire your store team.
- Shape a client development strategy and lead community outreach efforts in your market.
- Set talent strategy for your store, building and developing a team focused on customer satisfaction.
- Source, recruit, and retain high-performing talent through continuous feedback and coaching.
- Educate and train team members to build new skills and enhance capabilities.
- Maintain exceptional productivity standards through impeccable process management, including inventory and store shrink goals.
- Champion the use of new technology to support new selling techniques and drive business results.
- Uphold all company policies and procedures.
- Provide feedback to cross-functional partners, identifying high-profit potential and category business trends.
- Ensure sales floor and store standards exceed expectations at all times.
- Create an inclusive environment aligned with core Ralph Lauren Company values and Cultural Focus Areas.
Requirements- College Degree or equivalent preferred.
- Retail Management or similar industry experience in a complex, high-volume, or high-profile specialty environment preferred.
- Ability to effectively communicate with customers and store personnel.
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
- Ability to operate the register, stand, move, and walk for multiple hours.
- Ability to work a flexible schedule, including day, evening, weekends, and possibly overnight shifts and travel as required.
- Proven track record of success, including the ability to build and maintain positive working relationships with customers, management, and co-workers.
- Business acumen.
- Strong planning and prioritization/time management skills.
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