Guesthouse Hospitality Support Associate

As a Guesthouse Hospitality Support Associate, you will play a vital role in delivering exceptional service to our guests while maintaining the quality and presentation of our facilities. You will be responsible for ensuring a welcoming environment and providing a seamless experience for all visitors.

• Live our Vision, Values, and Beliefs every day.
• Set up and break down the service area daily.
• Provide perfectly poured beverages, including coffee, tea, and alcoholic drinks.
• Handle guest requests for in-room service and accurately enter orders in the POS system.
• Deliver food and beverages to tables, guest rooms, and the rooftop deck while engaging with guests.
• Explain menu items, including ingredients and preparation methods, to guests.
• Maintain cleanliness and presentation of common areas and dining spaces.
• Assist guests with inquiries about the property and connect them with appropriate RH associates.
• Restock products, glassware, china, and syrups; clean and sanitize the bar area; maintain beverage storage; and polish glassware.

• 2+ years of experience in the service industry preferred.
• Proper alcohol and food certifications as per state laws.
• Must be of legal age to serve alcohol according to state law.
• Willingness to work a flexible schedule, including weekends and holidays.
• Experience with Micros or a similar POS system.
• Ability to lift up to 50 pounds.
• Capability to work standing and walking for extended periods.
• Ability to work indoors and outdoors in various climates.