Home Delivery Scheduling Associate

Summary

Represent the brand as a point of contact for customers arranging home deliveries. Provide elevated service through phone and email communication while creating a memorable delivery scheduling experience.

Responsibilities

• Schedule home delivery appointments through inbound and outbound calls.
• Provide timely solutions to complex customer scenarios.
• Collaborate with internal and external partners to resolve customer challenges.
• Meet performance standards and follow company policies and procedures.

Requirements

• Customer service experience preferred.
• Demonstrate poise and confidence when assisting high-end customers while maintaining confidentiality.
• Strong technical aptitude and ability to navigate multiple systems.
• Be resilient, resourceful, organized, and detail-oriented, with strong listening, verbal, and written communication skills.
• Ability to work a flexible schedule, including evenings, weekends, and mandatory overtime as needed.
• Must pass a background check and be able to sit and stand for extended periods.