Summary
Refined and impeccably presented Host responsible for welcoming guests to the flagship boutique, guiding clients to Brand Ambassadors, and ensuring a seamless luxury experience that reflects the House of Dior. The role cultivates a sophisticated atmosphere, manages boutique traffic, and supports events and clienteling initiatives while maintaining boutique presentation and ambiance.
Responsibilities
- Welcome and greet clients upon arrival, creating a positive first impression
- Discreetly ascertain purpose of visit and direct inquiries appropriately
- Introduce clients to Brand Ambassadors and facilitate personalized experiences
- Provide anticipatory service and exceed client expectations
- Offer curated tours and recommendations of the boutique
- Maintain comprehensive knowledge of collections services and heritage
- Use boutique technology and client management systems proficiently
- Manage boutique traffic and maintain an orderly inviting atmosphere
- Support special events and clienteling initiatives
Requirements
- 2-3 years of experience in luxury retail hospitality or related client-facing environment
- Exceptional communication interpersonal and presentation skills
- Meticulous attention to detail and passion for flawless service
- Polished poised and professional demeanor
- Ability to thrive in a fast-paced environment and manage multiple priorities
- Demonstrated problem-solving skills and proactive approach
- Flexibility to work evenings weekends and holidays
- Proficiency in modern technology and CRM systems
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