IT Infrastructure and Network Specialist

Summary

The IT Infrastructure and Network Specialist designs, implements, maintains, and supports network infrastructure across offices, stores, and warehouses. The role also supports locally hosted servers and office network and server hardware.

Responsibilities

• Configure and install network devices, servers, and related services, and support new infrastructure solutions.
• Monitor network performance, troubleshoot outages and hardware or software issues, and collaborate on network optimization.
• Provide remote support to engineers and end users during installations, maintenance, and equipment disposal.
• Partner with internal IT teams and third parties to resolve issues, deploy projects, and enhance infrastructure.
• Secure network systems, manage IP addressing and hosted-device audits, and monitor IT tickets and service-level agreements.

Requirements

• Experience supporting network infrastructure, servers, and network hardware.
• Knowledge of network devices and services, including routers, switches, firewalls, load balancers, VPN, and quality of service.
• Ability to troubleshoot network issues, monitor performance, and collaborate with IT teams and external partners.