Summary
The Infrastructure Engineer, O365 will support and implement enterprise collaboration tools such as Microsoft 365, Dropbox, SharePoint, and Teams to enhance end user productivity. This role drives development and execution of solution services and implementation plans for Office 365 and related collaboration technologies while working with stakeholders to transform the end user computing environment.
Responsibilities
- Provide day to day operational support for Microsoft 365, Dropbox, SharePoint, Teams, Polycom videoconferencing and other collaboration platforms.
- Lead and support Office 365 deployments and migrations ensuring seamless integration and minimal user disruption.
- Maintain and troubleshoot directory services using Active Directory, LDAP, ADFS, Domain Servers and DNS.
- Support hybrid and cloud based communication systems including Teams and PSTN on premises and online.
- Use Microsoft Azure AAD Sync and Microsoft EMS for identity and access management.
- Manage mobile device and endpoint security solutions such as AirWatch, ActiveSync, BYOD and Intune.
- Develop and maintain PowerShell scripts to automate tasks and improve operational efficiency.
- Collaborate with cross functional teams to improve productivity and user experience.
- Document technical processes and support stakeholder engagement and knowledge sharing.
Requirements
- Minimum 9 years of hands on experience with Exchange on premises, Office 365 and cloud collaboration tools.
- At least 3 years of experience with Exchange Server 2016.
- Proven experience with Exchange on premises to cloud migrations and Exchange archiving technologies.
- Strong understanding of disaster recovery solutions and high availability for production servers.
- Proficiency with PowerShell scripting and automation practices.
- Experience with ServiceNow including support and scripting for service catalog workflows.
- Knowledge of network infrastructure and bandwidth requirements for collaboration tools.
- Familiarity with telephony, video conferencing, PBX and conferencing platforms.
- Excellent communication, organizational and documentation skills.
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