Summary
The Jewelry Operations Associate manages daily operational and administrative jewelry tasks within a Neiman Marcus store, supporting case management, transfers, customer orders and Jewelry Management System activities to ensure operational excellence and an elevated client experience.
Responsibilities
- Complete daily case counts, monthly audits, and reconciliation activities
- Validate receipts and reticket incoming inventory
- Process and handle transfers and customer orders
- Manage special events and truck show invoicing and client orders
- Track and follow up on special orders and repair requests and communicate status to client advisors
- Maintain jewelry technology and hardware such as scanners and printers
- Manage supply ordering for jewelry with RPSO team
- Organize drawers and safes in partnership with client advisors
- Communicate operational and procedural concerns to Sales Manager
Requirements
- 1+ year luxury retail fashion experience
- Excellent customer service skills
- Ability to handle competing tasks and demonstrate flexibility
- Follow specific instructions to maintain merchandise protection standards
- Basic proficiency with MS Word Excel and PowerPoint
- Ability to stand bend climb stairs and lift or carry up to 10 pounds
- Willingness to work a flexible schedule including evenings weekends and holidays
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