Summary
The Keyholder is a retail leadership role responsible for delivering exceptional customer service, demonstrating advanced product knowledge, supporting store operations, and acting as the link between management and sales associates to drive sales and repeat business.
Responsibilities
- Support store manager with management and coordination of daily store operations.
- Perform opening and closing duties including checking in merchandise and preparing deposits.
- Supervise sales transactions to ensure quick and accurate processing and adhere to cash protection procedures.
- Promote and sell products to achieve customer satisfaction and sales goals.
- Merchandise the sales floor and maintain visual standards.
- Maintain and cultivate a clientele book to encourage repeat business.
- Motivate and assist sales associates to meet and exceed targets.
Requirements
- Minimum of 2 years luxury retail experience in a similar or supervisory role.
- Strong interpersonal and communication skills.
- Ability to build and maintain effective working relationships and inspire a positive team environment.
- Ability to learn quickly, adapt in a fast paced environment, and work effectively under pressure.
- Proven discretion and ability to operate independently.
- Skilled in operating personal computers, POS systems, and MS Office software.
- Ability to influence and negotiate.
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