Keyholder - Vancouver Outlet

As a Keyholder at Versace Vancouver Outlet, you will play a crucial role in delivering exceptional client experiences and driving sales in a dynamic retail environment. You will support the General Manager in maintaining operational excellence and fostering strong client relationships.

• Act as a Brand Ambassador by providing exceptional client experiences and promoting the Retail Excellence Program.
• Meet and exceed sales goals and client data capture targets.
• Create and maintain genuine client relationships to achieve key performance indicators.
• Maintain client relationships through after-sales services, including thank you notes and follow-up calls.
• Support daily operations, including opening and closing registers, visual maintenance, and inventory tasks.
• Ensure operational excellence by following policies and procedures.
• Maintain seamless inventory operations and process returns and exchanges.
• Communicate effectively and build strong partnerships with clients, peers, and management.
• Develop business-driving initiatives, contests, and events.
• Support the sales team through coaching and training techniques.

• Minimum of three years of experience in a retail environment.
• Full understanding of specialty retail and a proven track record in clientelling.
• Ability to thrive in a high-paced retail environment.
• Ability to multi-task while balancing daily responsibilities.
• Entrepreneurial and sales-focused personality.