Leader, Customer Experience

Summary

Lead strategy and execution to deliver world class customer service for a luxury home furnishings brand. Drive internal service excellence so associates can provide elevated, design driven experiences that increase customer delight and revenue. Champion a culture of ownership, accountability and servant leadership while partnering across functions to improve customer journeys.

Responsibilities

• Set strategy and lead execution to ensure world class customer service.
• Drive customer delight and revenue through product knowledge and elevated service.
• Lead and develop associates to deliver a luxury client experience and meet service metrics.
• Foster a culture of ownership, accountability and servant leadership.
• Establish relationships with cross functional partners to drive customer experience solutions.
• Recognize and resolve complex priorities and performance trends.
• Develop operational improvements to enhance customer outcomes.

Requirements

• 4+ years experience in a customer facing role with 1+ years leadership experience preferred.
• Proficiency with Mac or Dell operating systems and order management software.
• Commitment to quality and strong attention to detail.
• Ability to multitask, prioritize and solve problems creatively.
• Superior interpersonal and leadership skills with a passion for service.
• Strategic, highly organized and results oriented.
• Excellent verbal and written communication skills and high energy.