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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Holt Renfrew
  • Loss Prevention Investigator
Holt Renfrew
Holt Renfrew

Founded in 1837

Loss Prevention Investigator

Type
Part time
Industry
Luxury Fashion, Department Stores
Location
Toronto, ON
Category
Loss Prevention
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Holt Renfrew

Founded in 1837

Loss Prevention Investigator

Type
Part time
Industry
Luxury Fashion, Department Stores
Location
Toronto, ON
Category
Loss Prevention
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

Responsible for protecting company assets and ensuring a safe environment for clients and associates through investigations, monitoring, and operational support in a luxury retail setting. Role includes conducting internal and external investigations, monitoring CCTV, apprehending shoplifters with proper documentation, and supporting inventory control and safety initiatives.

Responsibilities

  • Open and close the store following company procedures
  • Perform operational and inventory control audits and follow up for compliance
  • Support operations and sales teams with inventory counts and shortage programs
  • Conduct routine floor walks and inspections to maintain business continuity
  • Monitor CCTV systems and dispatch as required
  • Conduct internal and external investigations and maintain precise investigation notes
  • Apprehend shoplifters while preserving elements of proof and documentation
  • Testify at criminal proceedings when appropriate
  • Respond to emergencies providing first aid and security procedures with detailed reporting

Requirements

  • Minimum 1 year experience in Loss Prevention or Safety and Security in a retail environment
  • Valid provincial security license required upon hire and to be maintained
  • Valid standard first aid, CPR, and AED certificates required upon hire and to be maintained
  • Strong investigative, interview, problem solving, and de-escalation skills
  • Ability to maintain clear field notes, daily communication logs, and thorough investigation reports
  • Understanding of customer service expectations in a luxury retail environment
  • Knowledge of privacy policies, regulations, and cyber security measures

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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