Summary
Responsible for protecting company assets and ensuring a safe environment for clients and associates through investigations, monitoring, and operational support in a luxury retail setting. Role includes conducting internal and external investigations, monitoring CCTV, apprehending shoplifters with proper documentation, and supporting inventory control and safety initiatives.
Responsibilities
- Open and close the store following company procedures
- Perform operational and inventory control audits and follow up for compliance
- Support operations and sales teams with inventory counts and shortage programs
- Conduct routine floor walks and inspections to maintain business continuity
- Monitor CCTV systems and dispatch as required
- Conduct internal and external investigations and maintain precise investigation notes
- Apprehend shoplifters while preserving elements of proof and documentation
- Testify at criminal proceedings when appropriate
- Respond to emergencies providing first aid and security procedures with detailed reporting
Requirements
- Minimum 1 year experience in Loss Prevention or Safety and Security in a retail environment
- Valid provincial security license required upon hire and to be maintained
- Valid standard first aid, CPR, and AED certificates required upon hire and to be maintained
- Strong investigative, interview, problem solving, and de-escalation skills
- Ability to maintain clear field notes, daily communication logs, and thorough investigation reports
- Understanding of customer service expectations in a luxury retail environment
- Knowledge of privacy policies, regulations, and cyber security measures
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