Luxury Sales Specialist

About The Role

The RealReal is seeking highly motivated, self-driven individuals with a proven entrepreneurial spirit and a deep passion for the luxury sector. As a Luxury Sales Specialist (LSS), you will serve as a premier brand ambassador in the field—prospecting, cultivating high-value relationships, and building a loyal book of business with an elite clientele.

Your primary focus is the strategic acquisition of luxury consignment inventory from individual private clients. This autonomous role is ideal for independent sales professionals who excel at high-net-worth networking, white-glove client service, and luxury relationship management.

What You Get To Do Everyday

• Drive Strategic Consignment Growth: Leverage and expand your personal and professional network—including stylists, personal shoppers, boutique owners, luxury retail associates, and VIP contacts—to source high-quality luxury consignments.
• Cultivate Elite Client Relationships: Build and maintain long-term, trust-based relationships with affluent clients through highly personalized service and proactive communication.
• Execute Marketing Strategies: Develop and implement creative outreach, localized marketing initiatives, and networking strategies to attract new consignors and drive repeat business.
• Exceed Sales Performance Targets: Consistently meet or surpass monthly procurement quotas and KPIs, directly contributing to the brand's market growth.
• Manage End-to-End White-Glove Logistics: Secure high-end items from clients and seamlessly coordinate the pickup, valuation, and secure shipment to The RealReal’s authentication centers.
• Deliver Exceptional Client Service: Provide a flawless, premium experience throughout the entire consignment lifecycle to ensure maximum client retention.
• Conduct Professional Consultations: Present and review consignment contracts, clearly articulate complex terms, and guide sophisticated clients through the valuation and listing process.
• Collaborate Cross-Functionally: Partner closely with internal teams, including Consignor Relations, to proactively resolve client inquiries and maintain service standards.

What You Bring To The Role

Minimum Requirements:

• Established Network: A robust, active personal and professional network capable of immediately generating recurring, high-value consignment opportunities.
• Luxury Brand Expertise: Deep knowledge of and passion for top-tier luxury brands across multiple categories, including handbags, Fine Jewelry, and Watches, Women’s and Men’s Ready-to-Wear.
• Sophisticated Relationship Management: Proven ability to build trust and credibility with high-net-worth individuals through exceptional professionalism and business acumen.
• Entrepreneurial Sales Drive: A track record of success in target-driven sales, featuring sharp negotiation skills, rigorous attention to detail, and a self-starter mindset.
• Performance-Oriented: A history of consistently meeting or exceeding aggressive monthly sales quotas and performance metrics.
• Digital Proficiency: Comfort utilizing advanced CRM software, digital communication tools, and mobile platforms to manage pipelines and client workflows.
• High Mobility: Willingness and ability to travel 70%+ within your designated regional market to meet clients on-site.
• A current, valid driver’s license (except in Manhattan and Chicago markets)
• Car insurance that meets or exceeds local requirements
• A satisfactory Motor Vehicle Record (MVR)

Preferred Requirements:

• Industry Experience: Prior experience in outside sales, luxury retail, personal styling, real estate, or high-end public relations.
• Community Presence: Active involvement or leadership roles within local civic, cultural, or charitable organizations.

Compensation, Benefits, + Perks

• Uncapped commission
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash prizes site credit)
• 401K with Company Match
• Flexible Time Off (With Manager Approval)

This is a 100% commission-only role. Depending on role, employees may also be eligible for a bonus program, incentive pay and/or benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here (https://www.therealreal.com/trr/diversity).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.