Manager Customer Experience

Summary

The Customer Experience Manager leads store-level events, brand experiences, and client relationship initiatives. This on-site role partners with store and corporate teams to deepen client relationships and support sales and customer retention goals.

Responsibilities

• Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
• Build community and corporate partnerships and coordinate seasonal event strategies.
• Lead client development initiatives, monitor customer relationship KPIs, and identify opportunities to engage top clients.
• Analyze customer performance and adjust strategies to support store and client targets.

Requirements

• At least 4 years of relevant experience.
• Experience leading, motivating, and coaching teams.
• Ability to analyze data, present to executive audiences, and manage cross-functional projects.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.