SummaryThe Manager - IT QA leads the Quality Assurance function within the IT department in a fast-paced environment. This role is responsible for establishing the QA strategy and methodology standards across all aspects of QA services, including tooling, process methodologies, and performance testing. A key objective is to transform the IT QA area to align with business processes, focusing on the efficient delivery of quality and ensuring the continuity of business operations. This position requires a strong emphasis on test automation as a primary enabler of efficiency and agility in IT product delivery.
Responsibilities- Transform the IT QA Organization and drive continuous improvement processes to achieve business-aligned QA scope.
- Define and execute a comprehensive Regression Test Suite, harmonizing the process with DevOps practices for continuous integration and delivery.
- Modernize test execution by developing and leveraging automated testing where it maximizes benefits and optimizes costs.
- Collaborate with Product and Project Teams on demand management, planning, and resourcing for all QA activities.
- Lead internal and external teams to ensure effective and timely delivery of QA deliverables throughout the SDLC.
- Develop comprehensive Test Strategies and Plans for projects and drive the review and approval process.
- Manage risks and issues within the IT QA domain.
- Optimize resource utilization and manage capacity, utilization, and licensing of software tools supporting the IT QA function.
- Monitor testing/QA metrics, reports, and SLAs; and support corrective actions as needed.
- Provide leadership, guidance, and mentorship to QA Leads, fostering a collaborative, high-performing team.
- Manage vendor relationships to support the delivery of testing/QA services.
- Participate in screening potential consultant testing/QA candidates to ensure appropriate experience and fit.
- Perform financial administrative functions in accordance with company policies regarding testing/QA budgeting.
Requirements- Bachelor’s degree in Computer Sciences or a related field.
- 8 to 10 years' experience in testing activities for large scale projects, using outsourcing model.
- 2 to 3 years experience leading teams.
- 2 to 3 years of experience in managing Test Automation processes.
- Experience with resource management, financial tracking, scheduling.
- Strong communications skills including the ability to communicate technical issues in business terms.
- Strong interpersonal and relationship management skills.
- Knowledge of JIRA and ServiceNow is preferred.
- Experience in managing SaaS solutions/subscriptions is preferred.
- Experience in utilizing UiPath as Test Automation platform is preferred.
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