SummaryAs the Learning and Development Manager, you will lead our Learning and Development initiatives to enhance the skills of our workforce in selling high-end jewelry. You will be responsible for developing, implementing, and managing training programs that align with our organizational goals, focusing on content development, colleague evaluation, and training implementation.
Responsibilities- Develop and facilitate training solutions for high-end fine jewelry.
- Design and deliver engaging training modules for new hires and ongoing development.
- Educate teams on product details including materials, craftsmanship, sourcing, and care.
- Train in luxury consultative selling techniques and closing high-value sales.
- Track training effectiveness through KPIs such as conversion rates and client retention.
- Design, develop, and maintain training materials for high-end fine jewelry.
- Deliver training materials that are field-based, web-based, and classroom-based.
- Identify and correct areas of concern to increase sales.
- Create clear instructional materials and documentation.
- Continuously assess and improve training programs based on feedback and performance metrics.
- Travel for events or onsite training.
- Develop and conduct Train the Trainer programs for Jewelry Brand Ambassadors.
Requirements- 7+ years of experience with a bachelor's degree or equivalent.
- Training knowledge in luxury fine jewelry and/or watch industry required.
- Proven ability to build and execute Learning and Development strategies.
- Great presentation skills and knowledge of high-end jewelry qualities.
- Exceptional communication, project management, and problem-solving abilities.
- Excellent organizational skills with attention to detail.
- Excellent command of the English language.
- Ability to work independently and collaboratively in a fast-paced environment.
- Passion for jewelry, timepieces, and learning and development.
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