Summary
The Manager, Payment Risk & Optimization leads payment-funnel performance and fraud governance across Richemont Americas. This strategic role partners with Maisons and cross-functional teams to improve payment acceptance, conversion, and customer experience while managing fraud risk.
Responsibilities
- Set strategy and oversee performance for fraud tools, vendors, automated decisioning, disputes, and chargebacks.
- Establish KPIs and governance to monitor fraud prevention, false declines, net revenue, and compliance.
- Optimize authentication, authorization, and conversion across B2C payment channels.
- Partner with payment providers, card schemes, issuing banks, and Maison leaders to improve approval rates and reduce checkout friction.
- Translate payment and risk analytics into recommendations, and serve as a subject matter expert for regional stakeholders.
Requirements
- Bachelor's degree or equivalent education and experience.
- At least 7 years of progressive experience in digital anti-fraud, payment risk, fraud investigations, payment optimization, or a related field.
- Experience leading regional or enterprise fraud and payment programs and managing cross-functional initiatives.
- Knowledge of card-network rules, chargebacks, payment processing, and fraud controls.
- Strong analytical, communication, relationship-building, and stakeholder-management skills; experience with fraud systems, data analysis, and dashboards.
- Fluent English and ability to travel domestically and internationally approximately 10%.
