SummaryThe Manager, Timepiece Servicing and Personalization oversees a team of craftspeople providing repair and alteration services for Tiffany merchandise. The Manager is responsible for meeting established performance goals and manages the performance of the team members. The Manager supports Tiffany stores, and the client experience, through effective execution of repair/alteration orders. The Manager acts as a subject matter expert and provides consultation to the company relating to product, repair tooling, equipment, technical abilities and shop safety.
Responsibilities- Inspire and align an agile team to win by leveraging all existing talent to comply with cost of labor budget.
- Set and communicate clear and challenging goals, resetting expectations with individuals and teams as it relates to building a high-performance culture.
- Foster an inclusive culture that inspires all team members by demonstrating value for all forms of diversity.
- Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching, and development of an inclusive and diverse workforce.
- Set goals that align with our luxury brand and meet our customer’s expectations, measuring results and identifying obstacles/opportunities.
- Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
- Support small- and large-scale projects that support business strategy and growth.
Requirements- Bachelor’s degree.
- Minimum 3 years' experience in an operations management or similar leadership role.
- Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
- Ability to communicate effectively with different levels of management.
- Strong client orientation focused on excellence in the client journey.
- Excellent organizational abilities to manage and prioritize multiple tasks.
- Ability to work with cross functional teams.
- Financial competence and ability to understand expense statements.
- Detail oriented with the ability to communicate effectively with different levels of management.
- Ability to inspire trust, fairness, integrity, and professionalism with staff members.
- High ability to collaborate, build strong business relations and influence without direct authority.
- Ability to manage projects and multiple priorities and shift tasks to meet daily business needs.
- Demonstrated ability to identify and provide resolution for areas of improvement.
- Flexible work schedule and ability to work overtime as needed, including possible weekends.
- Ability to translate company and department goals into workable actions plans for staff.
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