Market Investigator - Organized Retail Crime (ORC)

Summary

The External Market Investigator oversees investigations across key markets to reduce shrink and protect team members and assets by leading complex organized retail crime investigations, providing in-store training, and partnering with law enforcement and field teams. This role conducts surveillance, develops cases for prosecution, and implements prevention strategies to improve store performance and safety.

Responsibilities

• Monitor and measure high risk locations for shrink, loss prevention, security, safety and training performance
• Conduct and support investigations into individuals associated with organized retail crime and related fraud
• Lead and close complex market or regional theft cases including field and fence investigations
• Perform mobile and static surveillance and intelligence-led investigative tactics
• Develop case files and partner with law enforcement to pursue prosecution and legal proceedings
• Provide hands on training and coaching to store managers and asset protection teams on investigative interview tactics
• Collaborate with regional investigators and store management to create action plans and eliminate theft opportunities
• Build partnerships with industry organizations and benchmark trends impacting the industry
• Use reporting tools to identify trends and initiate investigations

Requirements

• Bachelor's degree preferred or equivalent demonstrated experience
• 3+ years loss prevention experience or equivalent law enforcement or military experience
• Experience with internal and external theft investigation tactics and apprehension
• Ability to handle sensitive confidential information with discretion
• Strong written and verbal communication and interpersonal skills
• Proven execution skills and ability to drive change in ambiguous environments
• Comfort testifying in court and working with law enforcement agencies
• Proficiency with social media platforms and internet-based marketplaces for investigations