SummaryAs a Master Custom Tailor at Saks Fifth Avenue, you will be responsible for producing high-quality altered merchandise within established time frame standards. You will provide exceptional customer service, establish and maintain customer relationships, and work effectively with other team members within the store.
Responsibilities- Model all Saks Fifth Avenue Customer Service Principles.
- Focus on achieving and exceeding individual performance and productivity goals.
- Maintain a consistent high level of customer service by creating and developing excellent customer relationships.
- Follow all Saks Fifth Avenue policies and procedures.
- Follow all alteration workroom policies and procedures.
- Utilize expertise to make garment construction decisions during the alteration process.
- Focus on providing an exceptional customer experience.
- Maintain a clean and safe work environment.
- Support company/store and department initiatives.
- Ensure highest quality of altered garments.
- Ad hoc responsibilities as needed.
Requirements- Minimum 7 years fine tailoring and Made To Measure (MTM) experience in high-end merchandise.
- Ability to tailor and press a wide range of garments.
- Strong technical background in specialty skills such as leather, double face, complex tailoring, fur, functional and imitation buttonholes.
- Ability to take measurements and complete MTM forms on all garment types.
- Ability to draft or drape patterns and create custom garments.
- Pressing and spotting skills.
- Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
- Open to learning and developing new skills and processes.
- High school graduate or equivalent preferred.
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