Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Position: Made to Measure (“MTM”) Specialist
Department/Function: Retail / Made to Measure / Sales
Reports to: General Manager/Store Director and functionally to MTM regional Manager
Job Summary/Purpose:
- The Made to Measure (“MTM”) Specialist is accountable for the full MTM sales and service cycle in store according to the corporate guidelines: fabric introduction, measurements, garment trial, alteration, order entry, after sales service, etc.
- The MTM Specialist works productively within the store team to deliver the highest level of Made to Measure customer service and provide an exceptional one-to-one experience ensuring to build a strong relationship with our customers to gain repeat business.
- The MTM Specialist strongly contributes to the development of the business and the improvement of the MTM sales performance, in compliance with corporate standards and operating procedures, ensuring the achievement of the MTM business goals
Duties and Responsibilities:
- Provides an excellent client experience demonstrating knowledge about MTM processes, RTW product, DNA and serving the client in accordance with the Prada Client Journey;
- Collaborates with General Manager/Store Director and sales team in building relationships with clients, maintaining regular contact and generating referral traffic to support the MTM business;
- Partners with respective MTM regional Manager to deliver product update, Product Knowledge training, client development and overall business strategies;
- Works with the General Manager/Store Director /CRM team for activities on new prospects and on existing customers; Proactively develops business through client networking and entertainment;
- Responsible for personal MTM sales performance goal, in addition to meeting overall MTM store goal and KPI’s;
- Proactively involved and supports MTM processes for colleagues during selling ceremony and when MTM service opportunities arise;
- Actively sources new customers across local businesses, such as on-trend venues and various events with specific focus in developing MTM network;
- Builds a detailed understanding of customer requirements and manages full cycle of client service including: appointment booking, execution, inputting of orders, second fitting, follow-up and alterations; In addition to on-going add on/upselling continued MTM orders
- Leads the customer throughout the initial measurement fitting and makes adjustments as required;
- Assists with selection process of all options, silhouettes, and fabrications available in the service;
- Responsible for all orders taken in the store and at company events (among which entering and tracking them), ensures follow up and updates to the customer;
- Responsible for processing order at time of arrival from warehouse, in addition to partnering with logistics to expedite a timely delivery to the receiving client;
- Represents as brand ambassador during MTM events; Hosts personal clients during event and activities including hosting colleague’s MTM guests
- Remains visible as the point of reference for both local and HQ functions, sharing feedback about the products and customer’s needs and on the particularities of the market;
- Participates in the organization and execution of MTM events, in collaboration with the CRM and Event teams;
- Maintains the correct presentation of the service inside the store with the support of the Visual Merchandising;
Together with the MTM regional Manager:
- Introduces the service to the store team enhancing their product knowledge, supplying detailed instructions on sales strategies, encouraging them to proactively demonstrate an entrepreneurial flair for the selling process;
- Coaches, counsels and inspires the teams to consistently drive results and high levels of customer satisfaction;
- Coordinates the organization of the trainings to the store staff together with the Retail Merchandising and the HQs MTM team;
Qualifications and Skills:
- Strong organizational skills, multi-tasking and prioritizing capabilities.
- Flexibility in schedule and working hours.
- Superior customer service skills.
- Excellent communication and interpersonal skills
- Attention to detail
- Business awareness
- Relationship building and teamwork
- Dependability
This position will be paid an hourly rate that may range from $27.00-$29.00, annualized from $54,000 - $60,320, and if applicable, may be eligible for commission, bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
