Omni Stockist - Ogilvy Holt Renfrew

The Omni Stockist at Ogilvy Holt Renfrew in Montreal supports the store management team and the larger Fendi network by fulfilling and facilitating product requests and driving sales across retail and digital channels. Collaborating with the store team, the Omni Stockist ensures a magnificent customer experience through consignment and virtual selling processes.

• Review and prioritize pending orders to fulfill within 24 hours.
• Rebalance request transfers and manage deliveries.
• Attend meetings with leadership and selling teams to build cross-functional partnerships.
• Prepare merchandise for shipping and ensure accurate packaging.
• Support the selling team with consignments and drive retail network sales.
• Perform daily Omni-Channel tasks including Curbside Pick-up, Ship-from-Store, and Buy Online Pick-up In-Store processes.
• Support order fulfillment and delivery through multiple shipping options.
• Reduce cases of incorrect order fulfillment and improve return management accuracy.
• Advocate for clients at the warehouse to ensure detailed execution of activities.
• Participate in Loss Prevention procedures related to Omni-Channel processes.
• Assist in the BOPIS aged order review and support in-store digital clienteling platforms.
• Partner with leadership to build targeted clienteling lists and deliver new experiences to improve operations.

• 2-4 years of professional experience in retail or customer experience, luxury experience preferred.
• Associate degree or equivalent experience is a plus.
• Stock control and selling experience in luxury retail is a plus.
• Strong interpersonal communication skills and drive for results.
• Proficiency in PowerPoint, Excel, Word, and Microsoft Office.
• Ability to work in a collaborative team environment and use POS system.
• Digital literacy required and ability to lift boxes up to 25lbs.
• Foreign language skills are a plus.
• Flexible availability, including nights, weekends, and holidays.