Summary
The Omnichannel Coordinator supports growth and excellence of Omnichannel services across the Americas by combining reporting and analysis, project coordination, and operational support to ensure a seamless client journey across touchpoints. The role partners with boutiques, regional teams, supply chain, IT, Client Service Center, and central teams to monitor performance, coordinate rollouts, and execute strategy.
Responsibilities
- Build, maintain, and distribute omnichannel performance reports on weekly, monthly, and quarterly cadences.
- Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
- Automate dashboards and reporting tools such as Power BI to track adoption and client experience.
- Support execution of omnichannel projects from pilot through rollout and hypercare.
- Assist with user acceptance testing for new services including payments, checkout, and logistics workflows.
- Document and maintain standard operating procedures for order management, returns, packaging, and delivery.
- Coordinate with boutiques and sales advisors to ensure compliance with operational standards.
- Prepare and support executive presentations and business reviews with data-driven recommendations.
Requirements
- Minimum 3 years of professional experience in project management, retail operations, or performance analysis.
- Advanced proficiency in Microsoft Office including Excel, PowerPoint, and Word, and experience with Power BI.
- Strong analytical and problem-solving skills with attention to detail.
- Understanding of retail operations, e-commerce, or omnichannel processes.
- Excellent communication and organizational skills with ability to manage multiple priorities.
- Experience in luxury retail or omnichannel projects is a plus.
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