SummaryAs an Operations Associate at Harry Rosen, you will be a key member of our store team in Montreal, ensuring smooth operations and exceptional customer service. You will handle various responsibilities, from managing transactions to supporting logistics and maintaining store standards.
Responsibilities- Accurately control and process client transactions through the POS system.
- Collect and maintain client contact information and files.
- Support service desk activities and ensure the desk is organized and well-stocked.
- Provide basic client resolution services and escalate issues when necessary.
- Manage daily cash handling functions, including opening/closing registers and preparing bank deposits.
- Support E-Commerce and IST order picking and BOPIS operations.
- Assist with logistics functions such as markdowns and re-tagging.
- Maintain store and merchandise standards, including restocking and assisting with visual displays.
- Support seasonal inventory preparations and counts.
- Provide cross-functional team support and adhere to company standards.
Requirements- Minimum of 2 years of retail experience, preferably in a luxury environment.
- Experience with shipping, receiving, merchandising, and inventory management.
- Strong service orientation and ability to provide exceptional customer service.
- Interest in technology and its application in retail customer service.
- Ability to work effectively as part of a team.
- Strong multitasking and communication skills.
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