Operations Specialist

As an Operations Specialist at Harry Rosen in Laval, you will play a crucial role in supporting the store team by ensuring smooth operations and exceptional customer service. You will be responsible for various tasks including sales support, POS and cash services, order fulfillment, and logistics support.

• Model exceptional customer service standards and support clientele and NPS goals.
• Serve as a point of contact for customer issues and ensure professional resolutions.
• Process employee purchases and oversee staff package administration.
• Handle all types of transactions accurately and assist with customer inquiries.
• Monitor compliance with POS and LP Policies and Standards.
• Assist with training of operations and logistics associates.
• Manage daily cash handling functions and troubleshoot errors.
• Support logistics team in order fulfillment and ensure packaging standards.
• Collaborate with logistics team and support daily tasks and ad-hoc projects.
• Maintain awareness of salesfloor and provide targeted support as needed.

• Minimum of 2 years of experience in a client-facing role at the service desk.
• Strong communication skills and understanding of policies and procedures.
• Demonstrated interest in technology to support retail customer service.
• Ability to work effectively as part of a team and multitask efficiently.
• Experience in shipping, receiving, merchandising, and inventory management preferred.