SummaryAs an Operations Associate at Montblanc Costa Mesa, you will play a crucial role in maintaining boutique operations and contributing to the profitability of the boutique. You will be responsible for receiving, handling, and managing inventory of merchandise in a timely and organized manner.
Responsibilities- Ensure permanent accuracy of stock in store and organize weekly/monthly cycle counts.
- Efficiently organize stockroom and on-the-floor stocks, maintaining impeccable state at all times.
- Receive deliveries from central warehouse and control upon reception.
- Manage and follow up on stock transfers between stores or stock sent for commercial activities.
- Organize end of season returns.
- Participate in morning team briefings and share important operational information.
- Support stock requests from team members.
- Share inventory results and consignment issues with finance team.
- Communicate with other stores on best practices and encountered issues.
- Follow up and manage all shipping documents/VAT documents.
- Support the manager in formalizing and updating operating procedures of the boutique.
- Provide administrative support in booking couriers, deliveries, and transfers.
- Complete store supply orders.
- Ensure perfect compliance with Richemont processes.
Requirements- Previous experience in retail sales, preferably in jewellery or high-end luxury product sales.
- Strong understanding of customer service needs and priorities.
- Ability to establish and maintain effective relationships with customers.
- Excellent interpersonal, communication, and computer skills.
- Strong attention to detail with the ability to handle multiple tasks simultaneously.
- Ability to sit and stand for extended periods, lift up to 20lb boxes, and reach or bend to access products.
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