Boutique Technician - Costa Mesa

As a Boutique Technician at Cartier in Costa Mesa, you will provide technical services for watches and jewelry, ensuring high-quality client care and maintaining workshop tools and equipment. You will work closely with sales teams to support client care cases and perform complex adjustments and services.

• Provide quick services for watches and jewelry, including chain adjustments, component replacements, and polishing.
• Diagnose products to determine required services and coordinate with service facilities, boutiques, or vendors.
• Perform watch services such as battery replacement, functional checks, rate adjustments, and water resistance renewal.
• Conduct jewelry services, including adjustments on chains and LOVE bracelets, and perform rhodium services at specific locations.
• Maintain and calibrate workshop tools and equipment, ensuring bench organization and applying 5S practices.
• Ensure workflow efficiency by respecting task objectives, service coding, warranties, and quality standards.

• 3-5 years of experience working with luxury watches/products.
• Watchmaking technical operations experience and encasing certification (WOSTEP) or ability to pass a technician exam.
• Client-focused with strong organizational, interpersonal, and communication skills.
• Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
• Ability to handle multiple tasks simultaneously and work effectively in a fast-paced team environment.