Summary
The Operations Associate processes inventory and stock transactions to support store sales goals, maintains stockroom organization and replenishment, and assists with shipments and daily operational tasks at the outlet location.
Responsibilities
- Process all inventory transactions accurately and timely to support sales productivity
- Maintain stockroom organization and ensure merchandise is represented on the sales floor per standards
- Process incoming and outgoing shipments and verify receipt within 24 hours
- Complete weekly cycle counts and reconcile inventory discrepancies with timely adjustments
- Monitor consignment and negative reports and follow up on issues
- Report and follow up on unresolved equipment or software service tickets with IT and corporate
- Follow store opening and closing procedures and daily cleaning protocols
- Assist in training new staff on procedures and policies
- Monitor and process online orders via the platform
Requirements
- Previous retail customer service experience in the luxury market
- Excellent customer service skills
- Ability to stand and walk up to eight hours and lift up to 70 lbs repeatedly
- 3+ years in high-volume stock or operations role preferred
- Knowledge of Microsoft Office programs preferred
- Meticulous attention to detail and strong communication skills
- Teamwork orientation and initiative
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