Operations Coordinator (In Store)

Summary

The Operations Coordinator leads back-of-house operations in a Tiffany store and supports sales, service, and store leadership. This key holder may act as manager on duty when a manager is unavailable and help ensure excellent client experiences and operational performance.

Responsibilities

• Coordinate order fulfillment, shipping, receiving, replenishment, inventory, merchandise transfers, and jewelry repairs and cleaning.
• Support sales goals, capture customer information, and deliver personalized client service as a brand ambassador.
• Maintain inventory accuracy and follow operational and internal control procedures.
• Open and close the store as needed, resolve client and employee concerns, and support team members when acting as manager on duty.
• Partner with store leadership and colleagues to improve productivity and respond to requests accurately and promptly.

Requirements

• 2-3 years of retail operations experience, including knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills and proficiency in Microsoft Word and Excel.
• Organized, detail-oriented, and flexible to perform varied tasks based on business needs.
• Ability to work retail hours, including nights, weekends, and holidays.
• A college or university degree and Graduate Gemologist degree or GIA coursework are preferred.