Summary
Lead and execute back of house store operations to ensure inventory accuracy and excellent client service while supporting sales goals. Act as a key holder and manager on duty when required, coordinating order fulfillment, shipping, receiving, merchandising, and client service activities. Collaborate with store leadership and team members to drive operational excellence and enhance the in store client experience.
Responsibilities
- Perform daily operational tasks including order fulfillment, shipping, receiving, and replenishment.
- Clean and maintain jewelry and merchandise and process jewelry repairs and transfers.
- Ensure compliance with internal control procedures and maintain inventory accuracy.
- Act as manager on duty when needed, opening and closing the store and coordinating staff activities.
- Support sales by collecting customer data and assisting with product pillar initiatives.
- Partner with sales professionals and management to respond to client requests promptly.
- Provide feedback on process improvements and support operational efficiency objectives.
- Mentor team members to improve performance and support daily coordination of work.
- Implement hospitality and store amenities to enhance the client experience and act on client feedback.
Requirements
- Fluently bilingual in French and English.
- 2-3 years prior retail experience in retail operations with knowledge of merchandising and shipping.
- Strong analytical skills and organized attention to detail.
- Proficiency in Microsoft Word and Excel.
- Ability to work retail store hours including nights weekends and holidays.
- Flexibility to perform varied tasks based on business needs.
- Authorization to work in the country where the position is based.
- College or university degree preferred.
- Graduate Gemologist degree or GIA coursework preferred.
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