Summary
The Operations Manager oversees day-to-day boutique operations to ensure compliance, inventory control, financial accuracy, and operational excellence. This role leads the Operations team, partners with boutique management and regional leadership, and drives implementation of policies, procedures, and tools to meet KPIs and deliver a seamless client experience.
Responsibilities
- Ensure execution of Maison policies and operational compliance within the boutique
- Manage product movement including shipments, transfers, consignments and prevent stock losses
- Oversee inventory control processes and support successful annual inventory
- Monitor and ensure accuracy of daily transactions and related financial paperwork
- Lead boutique audits and implement corrective action plans
- Manage boutique supply inventory and implement Lean/5S storage strategies
- Oversee display maintenance, opening and closing procedures, and daily setup
- Serve as key user for operational tools and support testing and adoption
- Partner with management to control operating costs and resource allocation
Requirements
- Bachelor's degree in a business-related field
- 5 years of operations management experience in luxury retail (5 - 8 years preferred)
- Experience leading leaders and managing direct reports
- Strong Microsoft Office skills, especially Excel; SAP knowledge preferred
- Excellent analytical, organizational, and interpersonal communication skills
- Ability to work retail hours including evenings and weekends and travel as needed
- High attention to detail and ability to manage multiple tasks accurately
- Demonstrated leadership, coaching, and talent development capabilities
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