Summary
The Operations Manager reports to Boutique Management and is responsible for day-to-day management of non-selling boutique functions including payroll, POS, shipping and receiving, loss prevention, supply orders, facilities maintenance, after sales, and operational oversight to ensure efficiency and compliance.
Responsibilities
- Oversee compliance with company policies procedures and standards related to security inventory and record keeping
- Train coach and manage associates on POS procedures returns alterations safety and security
- Monitor accuracy of receiving transfers damages and returns to vendor to maintain inventory accuracy
- Ensure adequate security and that facilities comply with safety codes and ordinances
- Conduct regular inventory cycle counts and coordinate with central distribution and corporate inventory control
- Produce and maintain operational reports and records to ensure adherence to policies
- Set up and organize back of house operations and oversee opening closing and security procedures
- Assist with payroll management scheduling and ensure compliance with payroll budgets
- Resolve operational issues affecting service efficiency and productivity
Requirements
- Minimum 5 years of retail store management experience with strong operations background
- Ability to work a full time schedule including varied hours nights weekends and holidays
- Strong interpersonal communication organization and follow through skills
- Physical ability to stand for extended periods and move and handle merchandise and fixtures
- Ability to operate POS inventory control and other necessary equipment and systems
- Experience developing training and building workforce relationships
- Ability to adjust priorities manage time in a fast paced environment
- Willingness to adhere to company policies procedures and standards
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