Operations Manager

As an Operations Manager at Hermès Dallas, you will oversee all operational functions, ensuring efficiency and compliance in a luxury retail environment. You will work closely with the Managing Director and sales team to support the client experience and operational growth.

• Oversee inventory control, housekeeping, maintenance, and selling service associates.
• Manage shipping and receiving department, ensuring timely movement of merchandise.
• Ensure compliance with cash handling procedures and operational policies.
• Coordinate with corporate departments and outside vendors for maintenance and IT needs.
• Manage operational team scheduling, training, and coaching.
• Prepare and conduct evacuation drills and emergency response training.
• Oversee all operations and after-sales supply orders.
• Recruit and maintain a talent bank for operational positions.

• 5+ years of retail management experience, preferably in a luxury environment.
• Proficient in shipping and receiving processes.
• Strong computer skills, including MS Excel, Word, and PowerPoint.
• Excellent communication skills, both verbal and written.
• Knowledge of POS and phone systems.
• Experience in building maintenance.
• Ability to multitask and work under pressure.
• Strong interpersonal skills and collaborative management style.