SummaryAs an Operations Manager at Gucci Holt Renfrew Yorkdale, you will lead the store operations team to ensure efficient stockroom management and accurate inventory. You will support the business by providing exceptional service and overseeing day-to-day operations in partnership with the Store Director.
Responsibilities- Drive and develop operational excellence across all store aspects.
- Assess operations with a commercial mindset and propose improvements.
- Train new hires and existing staff on operating policies and procedures.
- Coach and develop direct reports in operations, customer service, and sales support.
- Liaise with corporate departments as needed.
- Serve as a leader to the store team and execute operational standards.
- Function as Manager on Duty, assist with floor coverage, and process client purchases.
- Support shipping and receiving processes and resolve issues.
- Ensure accurate and organized store inventory.
- Identify and resolve operational process problems.
- Maintain clear operations documents for reference.
- Process repairs and damages according to guidelines.
- Assist with physical maintenance of the boutique.
- Place orders for office and store supplies.
Requirements- 5-7 years of operations experience in retail or luxury retail.
- Bachelor’s Degree preferred.
- Excellent written and communication skills.
- Ability to analyze information and manage multiple tasks.
- Proficiency with Microsoft Office software.
- Excellent organizational skills.
- Experience with internal retail systems and shipping software.
- Assist in training new Team Manager - Operations in other locations.
- Travel and assist in store openings, closures, and remodels.
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